Masks II

 FAQ….

 

What do I do if I forgot my password?

No Problem, I do this all the time. Just press “Forgot Password“, and follow the instructions to reset.

 

Is it possible to amend my order once I have placed it?

Depending on what stage your order is at, generally before delivery, we can certainly try. Send an email with order details and change to hello@madformavis.com

 

Can I cancel my order?

Why would you want to, and can you be bribed? But if you really want to and depending at what stage of the process your order is at we will do our best. Contact us on email or phone

 

I can’t decide which size to purchase, who can I speak to?

 Check our size chart but if you need further information send us a message. We are ready to help.

 

My size in not in stock can I order one?

Shoot us an email, you never know your luck

 

Is it possible to amend my order once I have placed it?

Depending at what stage your order has reached we can change your order. Give us a call or email your query, we are always happy to help.

 

Can I make an order over the telephone?

Absolutely! Would love to hear from you call us on (03) 9531 1567.

 

How can I find out about upcoming promotions?

A. Sign up to our newsletter, don't worry we won't bombard you with emails. I'm too busy to hassle you with emails.

 

Do you accept refunds?

Yes we will refund all full priced items returned within 14 days of receipt. The original payment method will be refunded.

 

Can I return a sale item?

Unfortunately we do not offer refunds on sale items unless the item is faulty or wrongly described. We can however offer an exchange or credit note on sale items. 

 

Does Mad for Mavis ship internationally

Most definitely

 

Where is Mad for Mavis located?

In the best city in the world… Melbourne Australia

 

What happens if my product is faulty?

Let us know and we will arrange to have the product returned and then organised a refund or exchange

 

How do I use my e-voucher or discount code?

If you have a gift voucher or a discount code, enter your unique code at the checkout and your discount will be automatically applied.

 

Can I get more information about a product?

Sure! You can message us directly through the websites Messenger Icon or shoot through an email to hello@madformavis.com We are only too happy to help.

 

How long will it take for my order to arrive?

Processing will take 1-3 days. Shipping varies depending on where you are.

Domestic orders (Australia wide) 4-5 Business Days

International Orders 8-20 Days

 Please note after your order has been processed and shipped, some variables may cause the shipment to take up to 20 business days depending on location, security, customs and a pandemic

 

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must not be used, washed or altered and must have its original tags.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@madformavis.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are an incorrect size, defective or damaged. If you need to exchange it for the same item, send us an email at hello@madformavis.com for shipping method.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


You will be responsible for paying for your own shipping costs for returning your item. We will be reimburse any reasonable postage or shipping cost where you can provide us with proof of those costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.